General Terms of Service

  1. Service Provision

    • Pacific Language Centre Limited, trading as Pacific Language Consulting and Training (hereinafter referred to as "the Company"), agrees to provide training and consulting services as described in the service agreement. The scope of services will be outlined in detail in the agreement.

  2. Payment Terms

    • All training fees must be paid in advance. Training sessions will not be held unless payment in full has been made.

  3. Confidentiality

    • The Company and its clients agree to keep all confidential information obtained during the course of the engagement private and secure. This includes any proprietary materials, client information, and training content.

  4. Intellectual Property

    • All materials provided by the Company remain the intellectual property of the Company. Clients are granted a non-exclusive license to use these materials for personal or internal business purposes only.

Liability Disclaimers

  1. Limitation of Liability

    • The Company is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to, loss of profits, business interruption, or loss of information.

  2. Accuracy of Information

    • While we strive to provide accurate and current information in our training and consulting services, we do not warrant the completeness or accuracy of the information provided. Clients should verify any critical information independently.

Training and Consulting Specific Disclaimers

  1. Performance Disclaimer

    • The success of our training and consulting services depends on various factors beyond our control, including client participation and effort. We do not guarantee specific outcomes or improvements.

  2. External Examination Results

    • The Company does not guarantee results in external examinations such as the IELTS. Performance in these exams is influenced by multiple factors outside our control.

  3. Fitness for Purpose

    • The training and consulting services provided by the Company are designed to support education, English language, and linguistics development for teachers, university students, and business professionals. While our team of experts holds advanced degrees in English language teaching, linguistics, or related fields, we are not licensed practitioners in law, medicine, or other specialized professions.

    • Our materials, guidance, and consulting services are developed based on current best practices and academic research in the field of language education. However, we make no representations or warranties regarding the accuracy, reliability, completeness, suitability, or fitness for a particular purpose of the training and consulting services provided.

    • The use of our services does not constitute professional advice in legal, medical, or other specialized fields. Clients should seek appropriate professional advice for specific issues or concerns in these areas.

Client Responsibilities

  1. Participation and Engagement

    • Clients are expected to actively participate in training sessions, complete any assignments or practice tasks, and communicate openly with their trainers.

  2. Use of Materials

    • Clients agree to use the training materials provided by the Company solely for their intended purpose and not to distribute, copy, or share them without permission.

Cancellation and Refund Policies

  1. Program Changes

    • The Company reserves the right to make changes to training programs, schedules, and content as necessary. Clients will be notified of any significant changes in advance.

  2. Refunds

    The Company agrees to refund any unused training fees in the event that it is no longer able to provide the training and consulting services as provided above except as set out in the force majeure provisions below.

Scheduled Training Policies

  1. Advance Notice Requirement

    • Clients who are unable to attend scheduled training sessions must notify the Company at least 24 hours in advance.

  2. Special Circumstances

    • The Company understands that sudden illnesses or work emergencies may prevent clients from attending scheduled training. In such cases, please inform us as soon as possible, and we will consider these situations on a case-by-case basis.

  3. Compensation for Missed Training

    • If advance notice is not provided, and there is no compelling reason for the absence, the Company will not offer compensation for missed training sessions.

    • Examples of compelling reasons include but are not limited to:

      • Sudden illness

      • Work emergencies

      • Unforeseen personal emergencies

  4. Rescheduling Policy

    • Clients who notify the Company at least 24 hours in advance may have the opportunity to reschedule their missed training session, subject to availability.

  5. No-Show Policy

    • Clients who fail to attend scheduled training without prior notice and without a compelling reason will be marked as a no-show. No-shows are not eligible for compensation or rescheduling.

  6. Contact Information

    • To notify us of any changes or emergencies, please contact Ms Li as soon as possible.

General Disclaimers

  1. Third-Party Links

    • Our website and materials may contain links to third-party websites. The Company is not responsible for the content or practices of these external sites.

  2. Force Majeure

    • The Company will not be liable for any delays or failures in performance resulting from events beyond our reasonable control, such as natural disasters, acts of government, or other unforeseen circumstances.